Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Spalding | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Spalding is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Spalding, UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following categories of information:

Personal identifiers: Full name, date of birth, address, email address, and telephone number
Health information: Medical history, current medications, weight, BMI, and any other clinical details necessary for safe prescribing
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communications: Records of any correspondence between you and our pharmacy team

Health information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment and issue appropriate prescriptions
To dispense and deliver your medication, typically within 1 working day of pharmacist approval
To maintain accurate clinical records and ensure continuity of care
To contact you regarding your orders, treatment, or any safety concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR. For general personal data, we rely on the performance of a contract and legitimate interests.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:

Essential cookies: Required for the website to operate, including secure login and shopping basket functions
Analytics cookies: Help us understand how visitors use our site so we can improve it
Preference cookies: Remember your settings and choices for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare providers: With your GP or other clinicians where clinically necessary or required by law
Delivery partners: Limited personal details shared with our courier service solely to fulfil your order
Payment processors: Billing information handled securely by our third-party payment provider
Regulatory bodies: The GPhC or other authorities if required by law or for regulatory compliance
IT and platform providers: Trusted service providers who assist in operating our website and systems, all bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance. Other personal data is held only for as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise a data-related concern, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to request erasure of your data, restrict processing, or object to how we use your information where permitted by law. To exercise any of these rights, please contact us directly.